Introduction

Building global capability hubs that deliver innovation, resilience, and control.

Global enterprises are reimagining their operating models through Global Capability Centers (GCCs) — strategic offshore hubs that go beyond cost arbitrage to become engines of transformation and innovation. India's rich talent ecosystem, regulatory stability, and mature delivery infrastructure make it the preferred destination for establishing such centers.

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The GCC Imperative

Global enterprises are increasingly adopting Global Capability Centers (GCCs) as strategic hubs for technology delivery, innovation, and operational resilience. India has emerged as the preferred destination — offering a rich talent ecosystem, cost advantages, and a mature regulatory environment.

However, building a successful GCC requires more than identifying office space and hiring engineers. It demands a structured approach that balances strategic alignment, regulatory compliance, and operational governance, while ensuring cultural integration and long-term scalability.

Eklogi Consulting helps organizations design, establish, and scale next-generation GCCs that operate as true extensions of the enterprise — delivering innovation, capability, and sustained business value.

Eklogi's GCC Approach

We bring a comprehensive, playbook-driven methodology to set up, scale, and manage GCCs — tailored to the unique needs of BFSI and technology-intensive enterprises. Our framework covers the complete GCC lifecycle, from strategy to steady state.

1

Location and Talent Strategy

Data-driven analysis for optimal capability placement.

We begin with a rigorous location and talent assessment to identify the most viable operating model for your GCC — balancing cost, capability, and strategic proximity.

Our analysis includes:

  • Location Intelligence: Comparative benchmarking of Tier-1 and Tier-2 cities in India based on infrastructure, labor availability, cost indices, and industry clusters.
  • Talent Ecosystem Analysis: Deep-dive into the availability of domain-specific and emerging technology skills (core banking, analytics, data engineering, cybersecurity).
  • Risk and Regulatory Assessment: Evaluation of geopolitical, legal, and operational risk factors.
  • Operating Model Recommendation: Hybrid, captive, or BOT models based on strategic intent and scale requirements.

A data-backed decision on where and how to establish your GCC — ensuring cost efficiency, risk mitigation, and long-term scalability.

2

Legal Entity Establishment and Compliance

Setting the foundation for compliant, secure, and resilient operations.

Navigating India's regulatory and legal frameworks can be complex, particularly for BFSI organizations subject to data residency and cross-border control requirements. Eklogi streamlines this process through a structured compliance-driven setup model.

Our services include:

  • Entity Incorporation: Guidance on company registration (LLP or Pvt Ltd), ownership structure, and FDI compliance.
  • Regulatory Enablement: Assistance with local labor, tax, and IT compliance frameworks, including SEZ/STPI registrations.
  • Contracting and Governance: Drafting and alignment of inter-company service agreements and transfer pricing documentation.
  • Data and Security Compliance: Advisory on adherence to RBI, DPDP 2023, and global data privacy norms.

A legally sound and regulatorily compliant GCC foundation — minimizing startup risk and ensuring audit readiness from day one.

3

Operational Framework and Governance

Building a high-performance, accountable operating model.

We design a GCC Operating Playbook that translates enterprise objectives into measurable operational outcomes. This ensures your GCC functions not as a cost center, but as a value-generating innovation hub.

Key components include:

  • Governance Structure: Definition of decision rights, escalation paths, and reporting lines with HQ.
  • Performance Management Framework: SLAs, KPIs, and productivity metrics to track GCC contribution and efficiency.
  • Information Security Architecture: Implementation of secure access, credential governance, and incident response protocols.
  • Cultural Integration Programs: Mechanisms to embed enterprise values, ethics, and collaboration practices.
  • Vendor Ecosystem Management: Guidance on onboarding local partners for IT and facility services under unified governance.

A mature, well-governed GCC environment that delivers performance transparency, operational stability, and strategic alignment with enterprise goals.

4

Build–Operate–Transfer (BOT) Models

Accelerating time-to-value with minimal upfront investment.

For organizations seeking to establish a GCC without immediate capital expenditure or operational overhead, Eklogi offers a Build–Operate–Transfer (BOT) engagement model.

Under this model, we:

  • Build: Establish infrastructure, recruit teams, and operationalize the center under Eklogi management.
  • Operate: Run the GCC with agreed performance KPIs, compliance standards, and continuous improvement cycles.
  • Transfer: Transition full ownership and control to the client once operational maturity is achieved.

Rapid capability creation with low setup risk and full eventual ownership — ideal for enterprises testing offshore delivery before full-scale investment.

5

TalentCloud™ — GCC-as-a-Service for SMBs

Bringing enterprise-grade offshore capability to small and midsized businesses.

Many small and midsized enterprises aspire to build global delivery capabilities but are constrained by capital and compliance complexities. TalentCloud™, Eklogi's proprietary GCC-as-a-Service model, democratizes offshore talent access by providing:

  • Virtual GCC Setup: Dedicated, secure delivery teams operating under the client's governance and tools.
  • End-to-End Administration: HR, IT, payroll, and compliance managed by Eklogi.
  • Scalable Resourcing: On-demand talent ramp-up or downscaling based on project needs.
  • IP and Control: All intellectual property and delivery ownership remain with the client.

A plug-and-play offshore capability that provides all the benefits of a GCC — control, continuity, and capability — without the cost and complexity of direct setup.

6

Growth and Optimization

Ensuring your GCC evolves as a strategic asset.

Beyond setup, we help organizations continuously optimize their GCC through:

  • Maturity Assessments: Regular evaluation across delivery, governance, and innovation metrics.
  • Capability Expansion: Addition of new functional streams like data engineering, AI, cybersecurity, or analytics CoE.
  • Cost Optimization: Benchmarking cost efficiency and productivity against market leaders.
  • Innovation Enablement: Establishing sandboxes and innovation cells within the GCC.

A living, evolving GCC that scales with your business — driving innovation, resilience, and long-term competitiveness.